Return policy

We hope that you love your purchase! If for any reason you don't, you may return your selection for a refund within 90 days of receipt. We only accept returns for items purchased directly from mattel.com. Please return all other items to the original place of purchase.

Returns

  • We only accept returns for items purchased directly from mattel.com. Please return all other items to the original place of purchase.
  • All returns are monitored.
  • Your item(s) must be in the condition received and in the complete original box and/or packaging.

Start a Return

You can log into your account and start the return process from the order in your Order History. Or click here to start the return process.


Start A ReturnMy Account