Return policy
We hope that you love your purchase! If for any reason you don't, you may return your selection for a refund within 90 days of receipt. We only accept returns for items purchased directly from mattel.com. Please return all other items to the original place of purchase.
Returns
- We only accept returns for items purchased directly from mattel.com. Please return all other items to the original place of purchase.
- All returns are monitored.
- Your item(s) must be in the condition received and in the complete original box and/or packaging.
Start a Return
You can log into your account and start the return process from the order in your Order History. Or click here to start the return process.
